Seamless Auto-Reorders
How do I set up an auto-reorder for my order?
When purchasing a product eligible for auto-reorder, select the "Set & Forget Auto-Reorder" option. Choose your preferred delivery frequency (30, 60, or 90 days) and proceed to checkout.
Can I manage my auto-order schedule or cancel anytime?
Yes, you can manage your auto-order schedule, including changing frequency (30, 60, or 90 days) or canceling future orders, directly from your customer account dashboard.
Custom Boxes
How do I create my own custom box?
Visit our "Build Your Own Box" page where you can choose between a "Basic" or "Full" box option to start customizing your selection.
What is the difference between a 'Basic' and a 'Full' Build-your-own Box?
The Basic box allows you to select a maximum of 5 products. The Full box provides unlimited product selection.
Can my custom box be delivered automatically on a recurring basis?
Yes, your custom box is designed to be set up for recurring delivery on a rotating basis (30, 60, or 90 days). To enable this, you will need to choose the subscription purchase option when adding your custom box to the cart.
Orders & Payments
How do I place an order?
Ordering is easy! Simply browse our collections, add items to your cart, and proceed to checkout.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and receive exclusive offers.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not be possible. Contact us immediately for assistance.
How do I check my order status?
You will receive an email confirmation with a tracking link once your order is processed and shipped.
Shipping & Delivery
What are your shipping options?
We offer same-day delivery in Chicago for orders placed before 7 AM CST, and nationwide shipping within 3-5 business days.
so please check our Shipping Policy for more details.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order weight.
How do I track my order?
Once shipped, you’ll receive an email with a tracking link to monitor your order’s journey.
What happens if my package is delayed?
Delays can happen due to weather or carrier issues. If your order is significantly delayed, contact us for assistance.
Can I change my shipping address after placing an order?
If your order hasn’t been processed, we may be able to update your address. Contact us ASAP!
Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for updates on international shipping!
Returns & Refunds
What is your return policy?
We accept returns within 3 days for unused and unopened products. Final sale items are non-refundable.
so please check our Returns Policy for more details.
How do I start a return?
Email us at support@jandjstyleseat.com with your order details.
so please check our Returns Policy for more details.
Can I exchange an item?
We only offer exchanges for damaged or incorrect items. Contact us within 48 hours of delivery for assistance.
When will I receive my refund?
Once we receive your return and inspect it, refunds are processed within 5-7 business days back to your original payment method.
What items are non-refundable?
Final sale, clearance, and discounted items cannot be returned or refunded.
My product arrived damaged—what should I do?
We’re sorry! Email us with photos of the damaged product within 48 hours of delivery, and we’ll send a replacement or store credit.
Still Have Questions?
We’re here to help! Whether it’s about orders, shipping, or returns, we’ve got you covered.
